Email/Chat/Voice Support

Email Customer Support Services
In today’s world, email has become a major communication medium and responding to customer inquiries promptly is essential for any business. Large organizations receive a high volume of emails daily, which can be a tedious and time-consuming process to manage. As a result, many companies outsource their email support services to third-party Business Process Outsourcing (BPO) companies.

Live Chat Support Services
With the increasing trend of online shopping and services, addressing customer queries in real-time has become essential. Live chat support enables businesses to answer customer questions instantly while they are browsing the website, providing a smoother online experience and reducing the likelihood of customers dropping out of the process. These chats can range from product or service inquiries, to requests for call-backs, or even sales pitches. At our company, we offer live chat support services to handle such processes.

Phone-based Customer Support Services
Offering voice-based customer support services can provide numerous advantages to businesses, especially for technical support, sales, and customer care. It helps to build a strong relationship between your business and your end-users. Moreover, it has been observed that voice-based support can significantly increase the success of up-selling products. While such services typically come at a premium price, at Decorence, we offer cost-effective voice support services. Our highly trained and experienced voice support executives are equipped with a range of scripts and verbiage to handle all your business needs.