Sales & Order Processing

We understand the importance of being organised and processes to ensure the smooth operations of a business. An important process that must be streamlined is management of orders for goods and services received from by customers, it is important to ensure all parties involved in the order processing are working through a stream lined process. The process involves, initial contact from potential customer, quotations sent to customers, decision making by the customers, invoicing and the dispatch of good and delivery of services to the customers, and tracking or the goods via fright forwarders and courier companies to ensure the good have reached the customer in time. Ocassionally this may involve posting feedback to the customers as part of online market place norms. Additionally follow-up in relation to customer satisfaction may be required from time to time.

We can help you streamline this process and offer services that will enable you to focus on the most important aspects of the business i.e. discovering new products and services for the market segments you cater to. Essentially we can help take care of tasks that will free up time for you and in turn allow you to focus on tasks that add value to your business and your life.

We can help you with the following :-

  • Answering customer enquiry
  • Send quotations on behalf of you to the customers
  • Raise invoices as they fall due
  • Provide up to date information to customers in relation to the status of their order i.e. order received, payment received, good dispatched, good delivered etc
  • We can handle customer complaints on behalf of you and escalate the complaint when appropriate
  • And much more